Customer Service and Billing Specialist

Gordon Flesch Company; Madison (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

Gordon Flesch Company in Madison, WI is seeking a logistics professional to coordinate internal/external shipments, manage major account orders, and act as a liaison across departments. Strong communication, detail, and organizational skills are essential.

You will handle order processing, vendor contracts, invoicing, and problem resolution while supporting customers and dealer partners nationwide. Competitive benefits accompany a stable, growth‑oriented environment.

Qualifications

• High School Diploma or equivalent; Associates degree preferred.
• 2 years of related experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate logistics with internal/external departments and warehouses.
• Project manage logistics for major account orders with customer interaction.
• Serve as liaison between GFC and dealer network; ensure tasks are completed on time.
• Provide exceptional customer service to Gordon Flesch Company customers.
• Process orders and negotiate contracts with vendors for installations nationwide.
• Analyze dealer contracts for profitability and renegotiate as needed.
• Invoice equipment billing and review invoices for accuracy.
• Troubleshoot billing issues and coordinate moves or contract renegotiations.
• Maintain accurate records in order processing systems and internal tools.
• Support inquiries from customers, dealers, and other departments through resolution.

Skills

Customer service

Attention to detail

Organization

Time management

Multitasking

Verbal and written communication

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Career Opportunities with Gordon Flesch Company

Current job opportunities are posted here as they become available.

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations.
• Project manage the logistics of major account orders that require customer facing interaction.
• Support service department by being a liaison between GFC and the dealer network. Ensures all departmental tasks are completed accurately and within established deadlines.
• Provide exceptional customer service to Gordon Flesch Company customers.
• Process orders.
• Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork.
• Analyze dealer contracts for profitability and renegotiate based on results.
• Invoice basic and advanced equipment billing in accordance with company deadlines. Review invoices to ensure accuracy, making corrections as needed prior to distribution.
• Troubleshoot billing issues and resolve as needed.
• Coordinate moves, adoptions, and renegotiate contracts when necessary.
• Maintain accurate records in GFC’s order processing system (eAutomate) and other internal systems.
• Maintain regular interaction with other departments in a professional and friendly manner.
• Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues.
• Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution.
• Serve as point of contact for assigned Account Executives and GFC branch contacts.

You should have:

• High School Diploma or equivalent, Associates degree is preferred.
• 2 years of related experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent organizational time management skills.
• Ability to handle multiple tasks both effectively and efficiently.
• Ability to provide excellent customer service.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

• The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.