Customer Success & Billing Coordinator

Carefree Water Company; Carefree (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement program

Life insurance

Paid training

Job summary

Carefree Water Company seeks a Customer Service Coordinator to act as the main liaison with customers, vendors, and internal teams, ensuring timely and accurate service delivery. You will manage communications, account data, and billing support while resolving routine issues and supporting operations. This role reports to the General Manager.

The position emphasizes proactive communication, accurate records, and collaborative workflows across customer service, billing, and field operations.

Responsibilities

• Serve as a primary point of contact for customer inquiries, requests, and follow-ups
• Provide timely, professional responses to customers via phone, email, and in person
• Coordinate customer needs with internal staff to ensure service requests are addressed efficiently
• Escalate complex issues or service concerns to manager as appropriate
• Maintain positive customer relationships through proactive communication and follow-through
• Maintain accurate and up-to-date customer account records, including contact information, service details, and billing preferences
• Monitor account activity to ensure accuracy, completeness, and compliance with company policies
• Coordinate account updates, renewals, changes, and required documentation
• Identify account discrepancies, service issues, or trends and communicate them to the General Manager
• Support onboarding of new customers and transitions for existing accounts
• Prepare and review customer bills, ensuring rates, adjustments, and account details are accurate
• Coordinate billing questions, corrections, or discrepancies with internal team
• Track outstanding balances and support follow-up communications as needed
• Ensure billing activities align with customer agreements and account records
• Prepare, maintain, and organize customer-related documentation, reports, and correspondence
• Schedule customer-related appointments, meetings, and service activities
• Maintain organized digital and physical records related to customer accounts and services
• Support reporting and tracking of customer service metrics or account activity
• Coordinate information and workflows between customer service, billing, and field operations team
• Assist with special projects related to customer experience, process improvements, or service delivery
• Support internal communications related to customer accounts and service priorities
• Help ensure customer service processes are followed consistently and efficiently

Job description

Carefree Water Company seeks a Customer Service Coordinator to act as the main liaison with customers, vendors, and internal teams, ensuring timely and accurate service delivery. You will manage communications, account data, and billing support while resolving routine issues and supporting operations. This role reports to the General Manager.

The position emphasizes proactive communication, accurate records, and collaborative workflows across customer service, billing, and field operations.