Customer Experience Specialist — Billing & Support

AquaOne; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Supplemental insurance

Company matched 401(k)

Job summary

AquaOne is seeking a Customer Service Representative to handle inbound calls and assist customers with account changes, payments, and deliveries. You will respond to emails, research accounts, and help new customers sign up while delivering courteous and accurate service.

The role emphasizes a team-oriented, detail-driven approach and a positive customer-first attitude, with typical business hours Monday through Friday, 8 AM to 5 PM.

Qualifications

• Must be able to work Monday - Friday 8 AM to 5 PM.
• Reliable Transportation.
• Billing experience a plus.
• Some college is a plus.
• Courteous & Professional Phone Skills.
• Attention to detail with high level of accuracy.
• Self-motivated and an ability to independently solve problems.
• Ability and desire to work in a team enviroment.
• Positive attitude focused on customer satisfaction.

Responsibilities

• Handle inbound calls from customers with a high level of service.
• Analyze and make changes to customer accounts and facilitate delivery requests.
• Review and respond to customer emails; take payments by phone and research accounts.
• Provide pricing information and assist sign-ups for new customers.

Skills

Courteous & Professional Phone Skills

Attention to detail

Self-motivated

Team oriented

Problem solving

Education

High School Diploma

Some College

Job description

AquaOne is seeking a Customer Service Representative to handle inbound calls and assist customers with account changes, payments, and deliveries. You will respond to emails, research accounts, and help new customers sign up while delivering courteous and accurate service.

The role emphasizes a team-oriented, detail-driven approach and a positive customer-first attitude, with typical business hours Monday through Friday, 8 AM to 5 PM.