Customer Success Associate (Fully Remote)

Partner Company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Partner Company is seeking a customer success professional to nurture B2B relationships, drive onboarding and product adoption, and provide first-level support for our SaaS platform. The role emphasizes proactive health monitoring, quarterly business reviews, and contributing to renewals and upsell opportunities.

In this position, you will collaborate with cross-functional teams to ensure customers maximize value, gather feedback, and foster long-term retention across a diverse US and European

Responsibilities

• Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
• Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
• Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.

Job description

• Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
• Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
• Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.