Customer Success Associate (Fully Remote)

Granular Energy; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Gym subsidies

Therapy

30 days holiday

Job summary

Granular Energy is seeking a customer success professional to be the day-to-day contact for existing customers, providing level 1 support on platform, data, and API issues. You will onboard new customers, drive adoption, and support renewals and upsell.

Responsibilities include handling day-to-day requests, maintaining account health in HubSpot and Notion, and preparing QBRs while coordinating with Technical Solutions, Product, and Sales.

Qualifications

• Experience supporting B2B customers in a tech platform.
• Familiarity with HubSpot and Notion.
• Ability to coordinate across Sales, Product and Tech.

Responsibilities

• Be the day-to-day contact for existing customers and provide level 1 support on platform, data, and API issues.
• Onboard new customers, drive adoption, and support renewals and upsell.
• Handle day-to-day requests and first-level support, keeping account health up to date in HubSpot and Notion.
• Prepare QBRs showing value and coordinate with Technical Solutions, Product, and Sales.

Skills

Customer success

Communication

Problem solving

Tools

HubSpot

Notion

API basics

Job description

• Be the day-to-day contact for existing customers, providing level 1 support on platform, data and API issues.
• Onboard new customers, drive adoption, and support renewals and upsell.

Responsibilities:

• Handle day-to-day requests and first-level support, keeping account health up to date in HubSpot and Notion.
• Prepare QBRs showing value, coordinate with Technical Solutions, Product, and Sales.

What's in it for you:

• Remote-first with 30 days' holiday, gym subsidies, therapy, and equity.

Granular Energy

Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.