Remote Energy Customer Success Associate

Granular; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity (BSPCE/EMI)

Remote-first: work from home or London

All-hands gatherings

30 days holiday + public holidays +vol

Gym subsidies and therapy via Spill

Job summary

Granular Energy, a fast-growing climate tech company, offers a remote-first role focused on managing a portfolio of European customers. You will handle day-to-day requests, onboard new clients, drive adoption, and contribute to renewals and upsell opportunities alongside senior commercial colleagues.

You will collaborate with cross-functional teams, maintain healthy account records, and deliver value through a proactive, data-informed approach.

Qualifications

• 2 to 4 years' experience in a B2B or enterprise customer-facing role such as customer success, account management, sales or consulting.
• Energy sector experience with utilities or energy software awareness.
• Strong communication skills and the empathy to navigate difficult conversations.
• Analytical mindset with data analysis in Excel (XLOOKUP, pivot tables) or similar.
• Highly organized with prioritization across timelines and stakeholders.
• Fluent English.

Responsibilities

• Act as primary contact for your accounts, handling day-to-day requests and first-level support on platform usage, data and API questions.
• Prepare QBRs that show the value customers get from the platform.
• Coordinate with Technical Solutions, Product and Sales, bringing the customer voice into roadmap discussions.
• Support renewals and spot upsell opportunities with the Commercial team.

Skills

Account management

Customer success

Communication skills

Data analysis

Organized

Tools

HubSpot

Notion

Job description

Granular Energy, a fast-growing climate tech company, offers a remote-first role focused on managing a portfolio of European customers. You will handle day-to-day requests, onboard new clients, drive adoption, and contribute to renewals and upsell opportunities alongside senior commercial colleagues.

You will collaborate with cross-functional teams, maintain healthy account records, and deliver value through a proactive, data-informed approach.