Customer Experience Coordinator

Platinum Coastal Group; New York (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onsite Customer Experience Coordinator to help coordinate the details and interactions that shape a positive customer visit. This role emphasizes face-to-face engagement and the ability to welcome and assist guests on site.

You’ll support check-ins, requests, and service touchpoints, interact directly with customers during their visit, and coordinate needs with various departments.

Qualifications

• Entry-level candidate who is personable and dependable.
• Comfortable starting conversations and engaging with customers on site.
• Strong communication and organizational abilities are important.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

People skills

Communication

Organizational skills

Coachability

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.