Customer Experience Assistant

Platinum Coastal Group; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Platinum Coastal Group in Dallas is seeking an entry-level onsite service associate to warmly welcome guests and provide information. You will engage with visitors directly and help fulfill their requests in a fast-moving environment.

The ideal candidate is personable, dependable, and coachable, with strong communication skills and a willingness to learn about our programs and services. This role emphasizes face-to-face interaction and teamwork on-site.

Qualifications

• Entry-level role requiring strong people and communication skills.
• Comfortable starting conversations with visitors and guests.
• Willingness to learn and be coached in an active environment.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests from visitors.
• Support activities, events, or service areas onsite.
• Coordinate guest needs with onsite teams.

Skills

Customer service

Face-to-face communication

Interpersonal skills

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.

People contact is central to the role.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams

What helps you succeed:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer service,customer