Customer Experience Associate

Platinum Coastal Group; O'Fallon (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Platinum Coastal Group in O’Fallon, IL is seeking an entry-level on-site Customer Service Associate to welcome customers and help them navigate products and experiences. You’ll engage in friendly conversations, listen to needs, and provide practical information while supporting colleagues across the onsite team.

The ideal candidate is personable, dependable, organized, coachable, and comfortable starting conversations in a fast-moving retail environment.

Qualifications

• A friendly, personable approach with strong communication skills.
• Willingness to learn and adapt in a fast-moving environment.

Responsibilities

• Welcome and engage customers on-site.
• Understand customer needs through conversation.
• Provide helpful information and practical assistance to customers.
• Coordinate solutions with other onsite team members.

Skills

Customer

Customer service

Entry-level

Job description

WORK STYLE

On site

INTERACTION

Regular face-to-face communication

This entry-level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.

Core activities

• Welcome and engage customers


• Understand customer needs through conversation


• Provide helpful information and practical assistance


• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing roles may also be valuable.

Skills: customer,customer service,entry-level