Customer Success Representative

Platinum Coastal Group; Metairie (LA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Platinum Coastal Group in Metairie, LA invites an entry-level customer support role focused on proactive satisfaction, usage, and relationships. This on-site position emphasizes direct interaction with customers, clients, and partners to understand needs and deliver timely help.

You will build rapport, answer questions about services, coordinate appropriate support, and follow up on open requests and feedback.

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay organized and coachable in a fast-moving environment.
• Experience in retail, hospitality, or other people-facing roles is helpful.

Responsabilités

• Build rapport with customers through regular interaction.
• Answer questions and explain services.
• Identify needs and coordinate appropriate support.
• Follow up on open requests and customer feedback.

Connaissances

Customer service

Communication

Relationship-building

Active listening

Description du poste

Position overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What you’ll do

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.