Customer Experience Associate

Platinum Coastal Group; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Platinum Coastal Group in Jacksonville, FL is seeking an entry-level, onsite customer service representative to welcome and assist visitors, explain products and services, and help navigate experiences.

The role emphasizes friendly, professional communication, dependable teamwork, and the ability to start conversations with customers in a fast-paced environment. Prior related experience is helpful but not required as transferable hospitality or retail skills are valued.

Qualifications

• Strong communication and customer-service skills.
• Ability to engage customers and understand needs.
• Comfortable starting conversations with strangers.
• Experience in people-facing roles is helpful.

Responsibilities

• Greet and assist customers on site.
• Provide information and help navigate products/services.
• Coordinate solutions with onsite team members.
• Create positive interactions with customers.

Skills

Personable

Dependable

Organized

Coachable

Professional communication

Job description

WORK STYLE

On site

INTERACTION

Regular face‑to‑face communication

This entry‑level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.

Core activities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people‑facing roles may also be valuable.