Customer Experience Coordinator

Platinum Coastal Group; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level candidate for an on-site role focused on shaping a positive customer experience through direct interaction with customers, clients, and onsite coworkers.

You will support check-ins, requests, and service touchpoints while coordinating needs with various departments and tracking feedback to identify recurring opportunities for service improvement.

Qualifications

• Personable, dependable, and able to communicate professionally in a fast-moving environment.
• Transferable experience from retail, hospitality, customer service or other people-facing work may be relevant.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

Skills

Customer

Customer service

Customer experience

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills:

customer,customer service,customer experience