Customer Success (AI agents / Agentic AI)

Rise Technical; Miami (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity

Relocation support

Flexible PTO

Full medical

Training

Job summary

A dynamic technology company in Miami is seeking a Customer Success professional to manage AI agents for enterprise clients. The ideal candidate should possess a strong background in customer success, with experience in managing relationships and upselling. This role also requires familiarity with AI technologies and an understanding of how APIs work, providing a unique opportunity within a rapidly scaling GenAI startup. The position offers competitive compensation and in-office work, 5 days a week.

Qualifications

• Experience in enterprise customer success or client success.
• Strong background in customer-facing roles.
• Some familiarity with AI Agents or similar projects.

Responsibilities

• Manage AI agents for enterprise customers.
• Act as a relationship manager and upseller.
• Lead efforts to improve customer experience and product optimization.

Skills

Enterprise customer success experience

Customer-facing roles

Experience with AI Agents

Understanding of APIs

Strong presentation skills

Job description

Customer Success (AI agents / Agentic AI)

Location: Miami, FL (5 days a week, in-office)

Compensation: $80,000–$120,000 + Equity + Relocation support + Flexible PTO + Full medical + Training

Seniority level: Mid–Senior level

Employment type: Full‑time

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Responsibilities

• Manage AI agents deployed into enterprise customers.
• Act as customer success, relationship manager, upseller and data‑storyteller.
• Take ownership of go‑live timelines, build performance and outcome reports, and lead efforts to drive renewals and upsells and overall customer experience and product optimization.
• Embedded directly with clients, work hands‑on to ensure they unlock the full value and impact of their AI Agent.

Qualifications

• From an enterprise customer success / client success background.
• Strong experience within customer‑facing and presenting roles.
• Some experience building AI Agents or agentic projects using code or no‑code tools.
• Understanding of how APIs work and able to explain this clearly.
• Looking to play a huge part within a rapidly scaling GenAI start‑up.

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