Customer Success Manager

Crossing Hurdles; San Francisco (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

Crossing Hurdles is hiring a Customer Success Manager, AI Implementation for a rapidly scaling healthtech AI-driven SaaS company. The role centers on onboarding clinicians, training, and ongoing engagement to drive adoption and outcomes in healthcare.

You will coordinate scheduling, workflows, and cross-functional collaboration to deliver value. The position is full-time in the San Francisco area, offering a base salary of $90K–$100K with OTE of $110K–$120K plus competitive equity, and a

Qualifications

• 3–8 years in customer-facing or customer success roles at a tech company.

Responsibilities

• Own onboarding, training, and ongoing engagement to drive real-world impact in healthcare.
• Manage scheduling, follow-ups, workflows, and internal coordination.

Skills

Customer success

Onboarding

Training

Operations

Data analysis

Job description

Crossing Hurdles is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI-driven B2B SaaS company, backed by top-tier venture investors and building category-defining technology at the intersection of AI and enterprise sales.

Role Snapshot

Role: Customer Success Manager, AI Implementation

Compensation: $90K $100K base (OTE: $110K $120K) + competitive equity

Experience: 3-8 years in customer-facing, customer success, or operational roles at a tech company

Employment Type: Full-time

About The Client

It is a fast-growing healthtech startup using generative AI to transform home healthcare operations. Founded in 2023, they help clinicians complete OASIS and routine documentation in minutes instead of hours, and are already live with agencies serving tens of thousands of patients daily.

Why should you consider this role?

• Be on the front lines with clinicians, owning onboarding, training, and ongoing engagement to drive real-world impact in healthcare.
• Operate at the intersection of Customer Success and Ops managing scheduling, follow-ups, workflows, and internal coordination.
• Build and maintain training materials and resources that directly improve clinician adoption and outcomes.
• Track usage and engagement data, surface insights, and proactively flag trends to improve retention and success.
• Act as the voice of the customer, feeding clinician feedback directly into Product and Success strategy at an early-stage, high-ownership company.