Customer Success Specialist

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

$50,000/year

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life保险

10 PTO days + most federal holidays

Growth opportunities within a fast-scl

Job summary

HelloGov AI, Inc. in Miami is seeking a results-driven Customer Success Specialist to join our on-site team. You will handle high-volume, direct outbound calls (about 200 per day) to guide customers through passport, visa, and registration processes with clear communication and care.

This role emphasizes a premium, concierge-level customer experience, retention, and rapid resolution of concerns. A 1+ year background in customer success or call centers and US work authorization are preferred.

Qualifications

• 1+ year in customer success, sales support, or a call center environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.
• Experience with CRM or AI-driven tools (training provided).
• Highly organized, punctual, and self-directed.
• Positive, team-oriented attitude with a results-driven mindset.
• Bachelor's degree preferred.
• Must be legally authorized to work in the U.S. (background check required).

Responsibilities

• Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers.
• Through direct outbound calls, guide customers through their passport, visa, and registration applications.
• Handle escalations by de-escalating customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer insights to improve services and processes.

Skills

De-escalation

Verbal communication

Problem-solving

Organizational skills

Team-oriented

Self-directed

Results-driven

Education

Bachelor's degree preferred

Tools

CRM experience

AI-driven tools

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.

Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.

Requirements

• Make 200 direct outbound calls daily to customers
• Guide customers through passport, visa, and registration applications
• Handle escalations by de-escalating customer concerns with professionalism and efficiency
• Drive customer retention and prevent cancellations or refunds
• Provide customer insights to improve services and processes

Qualifications

• 1+ year in customer success, sales support, or a call center environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or AI-driven tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

Benefits

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.