Sr. AI Growth Partner (Customer Success)

Nutanix; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Family medical, vision and dental coverage

Competitive base salary and eligibility for equity awards

Job summary

Nutanix is seeking a professional with a strong background in customer success and management consulting to drive adoption of our platform. The ideal candidate will have over 5 years of relevant experience and be adept at data analysis and relationship building.

Key responsibilities include leading conversations on customer renewals and upsell opportunities, contributing to strategic business outcomes, and ensuring customer satisfaction. Benefits include medical coverage and competitive salaries.

Qualifications

• 5+ years of experience in related fields like management consulting or customer success.
• Ability to travel 10-15% of the time.
• Experience in AI/ML technologies in HR.

Responsibilities

• Monitor adoption and identify opportunities for improved usage.
• Lead renewal planning conversations with customers.
• Drive customer satisfaction through execution and strategic value.

Skills

Management consulting experience

HR talent acquisition

Customer success

Problem solving

Data analysis and synthesis

Communication skills

Job description

Responsibilities

• Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long‑term value.
• Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes.
• Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long‑term value.
• Design and lead upsell opportunities that demonstrate solution capabilities.
• Unblock internal escalations by partnering with cross‑functional teams including product, engineering, product delivery, support, and sales.
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross‑functionally to foster those new relationships.
• Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal.

Qualifications

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.
• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.
• Ability to travel 10-15% of the time.
• Experience in AI/ML technologies in the HR space or working at a fast‑growing technology/SaaS company.
• Experience in driving customer renewals and upsell opportunities.
• Excellent problem solving in complex, multi‑stakeholder situations.
• Top‑level data analysis and synthesis.
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once.
• Strong verbal and written communication skills.
• Experience with public speaking, webinars, and conferences.

Benefits

• Family medical, vision and dental coverage.
• Competitive base salary and eligibility for equity awards and discretionary bonuses or commissions.