Lead Customer Success Manager

Auxo Solutions; San Francisco (CA); On-site; USD 220,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A Series A backed AI startup in San Francisco is seeking a Lead Customer Success Manager to drive customer retention and value realization. In this mid-senior level role, you will focus on upsells and build a high-performing team. The ideal candidate has over 6 years of experience in Customer Success, excelling in proactive expansion in SaaS environments.

Qualifications

• 6+ years of Customer Success/Account Management experience with measurable expansion success (NRR 105%+).
• Proven leadership in hiring, coaching, and leveling up teams.
• Strong track record in building customer success motions in SaaS.

Responsibilities

• Drive customer retention by focusing on upsells and expansion.
• Lead the post-sale revenue engine and customer value realization.
• Build and lead a high-performing Customer Success team.

Skills

Customer Success/Account Management experience

Proactive expansion motion

Metrics analysis

Leadership in hiring and coaching

Job description

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This range is provided by Auxo Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$220,000.00/yr - $350,000.00/yr

Founder & Director | Building World-Class Teams for SaaS Startups

Role: Lead Customer Success Manager

Location: San Francisco or New York (onsite)

Comp: $220k - $250k ($350k+ OTE) + meaningful equity

The Opportunity

Join an ambitious Agentic AI startup who are Series A backed and thriving. This is your chance to lead Customer Success at a company that’s already proven product‑market fit and is scaling fast.

The Role

You’ll be crucial in driving customer retention and maximizing value from our platform by focusing on upsells and expansion within our existing customer base.

You’ll lead the post‑sale revenue engine, driving expansion, retention, and customer value realization. This is an on‑site leadership role (SF Bay Area/NYC) owning both the customer success motion and commercial growth strategy. You will build and lead a high‑performing CS team.

You Bring

• 6+ years of Customer Success/Account Management experience with measurable expansion success (NRR 105%+).
• Strong track record of building proactive, revenue‑oriented CS motions at scaling SaaS companies.
• Must have built a proactive expansion motion, not just support.
• Fluent in metrics — cohort analysis, renewal forecasting, product‑usage insights, NRR/GRR levers.
• Thrives in early‑stage environments and ambiguity.
• Proven leadership in hiring, coaching, and leveling up teams.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development

Industries

Software Development

Benefits

• Medical insurance
• Vision insurance
• 401(k)