Customer Success Agent — Dynamic Support & Solutions

American Express; Salt Lake City (UT); Remote; USD 24,796 - 41,328; Full time

Job summary

American Express in Salt Lake City is seeking a Customer Service Representative to handle a high volume of calls, respond to customer inquiries, and deliver personalized service. You will build relationships by providing tailored solutions and guidance, identifying opportunities to match client needs with Amex offerings, and ensuring compliance and productivity goals are met.

The role requires a Bachelor's degree and strong communication skills, with a focus on delivering outstanding service in

Qualifications

• Bachelor's degree required.
• Experience handling high volume calls and customer inquiries.
• Ability to offer consultative, solution-focused assistance.

Responsibilities

• Handle a high volume of calls and respond to客户 inquiries with professionalism.
• Build relationships by providing customized solutions and guidance to customers.
• Suggest products based on customers' needs to enhance their experience with American Express.
• Meet and exceed quality, compliance, and productivity targets.
• Navigate and use relevant systems to access and update customer records.
• Analyze spending history and trends to personalize interactions with cardmembers.

Skills

Customer service

Call handling

Active listening

Communication

Negotiation

Problem solving

Time management

Adaptability

Education

Bachelor's Degree

Job description

American Express in Salt Lake City is seeking a Customer Service Representative to handle a high volume of calls, respond to customer inquiries, and deliver personalized service. You will build relationships by providing tailored solutions and guidance, identifying opportunities to match client needs with Amex offerings, and ensuring compliance and productivity goals are met.

The role requires a Bachelor's degree and strong communication skills, with a focus on delivering outstanding service in