Client Support & Relationship Specialist (Virtual/24/7)

American Express; Baton Rouge (LA); Remote; USD 22,041 - 27,552; Full time

Job summary

American Express in Baton Rouge is seeking a Customer Service Professional to deliver exceptional client support, build lasting relationships, and contribute to a culture focused on integrity and customer care. You will handle a high volume of calls, resolve issues at first contact, and leverage multiple systems to personalize service while adhering to quality metrics and 24/7 availability.

Bachelor's degree required; strong communication and analytical skills are essential to succeed in a

Qualifications

• Bachelor's degree required.
• Experience in customer service is preferred.
• Excellent communication and listening skills.

Responsibilities

• Provide top-tier client support, handling a high volume of calls and addressing client requests and issues in each conversation.
• Build lasting relationships with clients by offering customized solutions, consultative assistance, and first-contact resolution to achieve positive outcomes.
• Enhance client insight by identifying opportunities to cross-sell products based on cardmember needs.
• Meet and exceed quality metrics, consistency guidelines, and productivity targets.
• Explore a knowledge-base or other relevant applications to support customer inquiries.
• Analyze clients’ spending history and trends to determine their needs and ensure personalized communication.
• Record core data, such as payment details, client change of details, address change, and fraud warnings.
• Adapt to the constantly changing environment.
• Keep to the schedule and efficiently manage customer requests.

Skills

Customer service

Communication

Active listening

Empathy

Analytical thinking

Education

Bachelor's Degree

Job description

American Express in Baton Rouge is seeking a Customer Service Professional to deliver exceptional client support, build lasting relationships, and contribute to a culture focused on integrity and customer care. You will handle a high volume of calls, resolve issues at first contact, and leverage multiple systems to personalize service while adhering to quality metrics and 24/7 availability.

Bachelor's degree required; strong communication and analytical skills are essential to succeed in a