Remote Customer Care & Loyalty Specialist

American Express; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Target-driven incentives

Diverse working environment

Job summary

American Express is looking for a customer service representative with a focus on delivering outstanding service in a hybrid working environment. You will manage inbound calls, consult with Card Members, and analyze cases to ensure customer satisfaction and loyalty.

The ideal candidate should have strong communication skills, resilience, and technical savvy to navigate through multiple systems. Flexibility to work varied shifts, including weekends, is essential for this full-time role.

Qualifications

• Effective communication to deepen client relationships and drive satisfaction.
• Ability to handle change and stressful situations positively.
• Technical knowledge to navigate multiple systems accurately.

Responsibilities

• Deliver extraordinary service on high-volume inbound calls.
• Consult with Card Members to tailor solutions and reinforce benefits.
• Analyze fraud and dispute cases to protect interests.

Skills

Strong written and communication skills

Resilience in managing customer calls

Technical savvy for multitasking

Integrity in managing sensitive information

Exceptional listening and problem-solving skills

Job description

American Express is looking for a customer service representative with a focus on delivering outstanding service in a hybrid working environment. You will manage inbound calls, consult with Card Members, and analyze cases to ensure customer satisfaction and loyalty.

The ideal candidate should have strong communication skills, resilience, and technical savvy to navigate through multiple systems. Flexibility to work varied shifts, including weekends, is essential for this full-time role.