24/7 Virtual Customer Support Specialist

American Express; Augusta (ME); Remote; USD 48,711,936 - 65,904,384; Full time

Job summary

American Express in Augusta, Maine seeks a Customer Service Representative to deliver high-quality support to a large volume of calls and address client requests in every interaction. You will build relationships, offer customized solutions, and pursue first-contact resolution.

The role requires a Bachelor’s degree and a strong customer service orientation and is suited for a dynamic, client-focused professional.

Qualifications

• Provide high-quality customer support by handling a high volume of calls.
• Build strong relationships with clients by delivering customized solutions, consultative assistance, and first-contact resolution.
• Identify opportunities to upsell products based on customers’ needs.
• Meet or exceed quality standards, adherence guidelines, and performance targets.
• Utilize automated data flow systems and related applications to manage customer information.
• Analyze customer spending history, trends, and requirements to ensure tailored interactions.
• Maintain accurate records of account details, changes, and travel alerts.
• Adapt to an evolving environment and maintain a flexible schedule (24/7/365 support).
• Manage time effectively while handling customer requests.

Responsibilities

• Provide high-quality customer support by handling a high volume of calls.
• Build strong client relationships with tailored solutions.
• Identify upsell opportunities based on customer needs.
• Meet quality standards and performance targets.
• Use data systems to manage customer information.
• Analyze spending history to tailor interactions.
• Maintain accurate account records.
• Adapt to a 24/7/365 support environment.
• Manage time effectively while assisting customers.

Skills

Customer service

Communication skills

Problem solving

Empathy

Adaptability

Time management

Teamwork

Education

Bachelor’s Degree

Job description

American Express in Augusta, Maine seeks a Customer Service Representative to deliver high-quality support to a large volume of calls and address client requests in every interaction. You will build relationships, offer customized solutions, and pursue first-contact resolution.

The role requires a Bachelor’s degree and a strong customer service orientation and is suited for a dynamic, client-focused professional.