Customer Success Advocate

RedFynn Technologies; United States; Remote; MXN 936,000 - 1,276,000; Full time

Benefits offered by this job

Innovative work environment

Flexibility for remote work

Opportunities for growth

Positive company culture

Competitive pay and benefits

Job summary

A financial technology company is seeking a Customer Support Specialist to assist customers with inquiries and issues. You will respond to calls, troubleshoot account problems, and manage documentation. The ideal candidate has 1-3 years of experience in customer support, outstanding communication skills, and the ability to prioritize tasks in a fast-paced environment. This remote position offers a supportive team culture and opportunities for professional development.

Qualifications

• 1–3 years of experience in customer support, client success, or technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inbound calls and emails from customers and partners.
• Handle inquiries related to deposits, billing, and reconciliation.
• Troubleshoot account and technical issues.
• Document interactions and manage cases using internal systems.

Skills

Customer support experience

Communication skills

Problem-solving abilities

Organizational abilities

Multi-tasking

CRM platform use

Merchant services experience

Job description

A financial technology company is seeking a Customer Support Specialist to assist customers with inquiries and issues. You will respond to calls, troubleshoot account problems, and manage documentation. The ideal candidate has 1-3 years of experience in customer support, outstanding communication skills, and the ability to prioritize tasks in a fast-paced environment. This remote position offers a supportive team culture and opportunities for professional development.