Customer Success Pro — Engagement, Growth & Travel

Playbook; Hoboken (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) and matching

Paid Time Off

Health Reimbursement Account (HRA)

Paid Travel Opportunities

Job summary

A technology company in Hoboken is looking for a Customer Success Associate to enhance client satisfaction and manage customer relationships. You will serve as the primary contact for clients, guiding them through software adoption and ensuring they derive maximum value. Candidates should have at least one year of relevant experience and possess strong verbal and written communication skills. The role includes benefits such as 401(k), paid time off, and travel opportunities.

Qualifications

• 1 year of relevant experience in Customer Success, Support or Sales.
• Strong communication skills, verbal and written.
• Ability to multitask and work independently.

Responsibilities

• Act as the primary point of contact for software clients.
• Implement Customer Success Plans for assigned accounts.
• Onboard existing clients to the software platform.

Skills

Customer Engagement

Communication Skills

Organizational Skills

Problem-Solving

Job description

A technology company in Hoboken is looking for a Customer Success Associate to enhance client satisfaction and manage customer relationships. You will serve as the primary contact for clients, guiding them through software adoption and ensuring they derive maximum value. Candidates should have at least one year of relevant experience and possess strong verbal and written communication skills. The role includes benefits such as 401(k), paid time off, and travel opportunities.