Customer Experience Pro – SaaS, Hybrid NYC

Guidde; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Opportunities for professional development

Flexible work arrangements

Job summary

A leading SaaS startup in New York is seeking a skilled Customer Support professional to enhance customer satisfaction through effective communication and problem-solving. Enjoy a hybrid work model and flexible schedule while contributing to a dynamic team focused on innovation. Applicants should have 3+ years of customer support experience in a SaaS environment, native-level English, and a passion for helping customers succeed.

Qualifications

• 3+ years of experience in customer support in a SaaS startup.
• Native-level English with excellent communication skills.
• Strong analytical abilities and problem-solving skills.

Responsibilities

• Support customers by addressing product questions and troubleshooting issues.
• Work with the CX team to enhance customer satisfaction.
• Gather customer feedback to drive platform improvements.

Skills

3+ years of experience in customer support in a SaaS startup

Native-level English spoken and written

Strong analytical and troubleshooting abilities

Empathy and understanding customer needs

Ability to work independently

Problem-solving skills

Tools

Intercom

JIRA

HubSpot

Job description

A leading SaaS startup in New York is seeking a skilled Customer Support professional to enhance customer satisfaction through effective communication and problem-solving. Enjoy a hybrid work model and flexible schedule while contributing to a dynamic team focused on innovation. Applicants should have 3+ years of customer support experience in a SaaS environment, native-level English, and a passion for helping customers succeed.