Customer Success Advocate for Growth & Support

Nexxaworks; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Job summary

Nexxaworks is seeking a Customer Service Specialist in Birmingham to be the first point of contact for customers, delivering exceptional support and accurate information about products and policies.

Ideal candidates have strong communication skills, a calm demeanor under pressure, and experience with CRM systems. The role offers a competitive salary and opportunities for professional growth in a collaborative environment.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience.
• Ability to handle stressful situations calmly and professionally.
• Proficient in using customer service software and CRM systems.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Resolve customer complaints and issues efficiently and effectively to ensure satisfaction.
• Provide detailed information about products, services, and policies.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address complex customer needs.
• Identify and elevate priority issues to the appropriate team when necessary.

Skills

Customer service experience

Excellent communication

CRM software proficiency

Problem-solving

Education

High school diploma or equivalent; college degree preferred

Tools

CRM software

Ticketing systems

Job description

Nexxaworks is seeking a Customer Service Specialist in Birmingham to be the first point of contact for customers, delivering exceptional support and accurate information about products and policies.

Ideal candidates have strong communication skills, a calm demeanor under pressure, and experience with CRM systems. The role offers a competitive salary and opportunities for professional growth in a collaborative environment.