Customer Experience & Support Specialist

Nexxaworks; Columbus (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonuses and incentives

Health, dental, and vision insurance

Paid time off

Ongoing training and development

Inclusive workplace culture

Job summary

Nexxaworks in Columbus, OH seeks a personable Customer Service Assistant to be the frontline of our team, delivering friendly and efficient support across phone, email, and chat. You will resolve inquiries, assist with orders, and ensure a positive experience for every customer.

Your role emphasizes clear communication, problem-solving, and teamwork in a fast-paced environment, with ongoing training and performance-based bonuses to reward excellence.

Qualifications

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and troubleshooting issues.
• Resolve customer complaints effectively and escalated complex issues to appropriate departments.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members and other departments to improve overall customer service outcomes.

Skills

Verbal communication

Written communication

Customer-focused

Problem-solving

Multitasking

Education

High school diploma

Job description

Nexxaworks in Columbus, OH seeks a personable Customer Service Assistant to be the frontline of our team, delivering friendly and efficient support across phone, email, and chat. You will resolve inquiries, assist with orders, and ensure a positive experience for every customer.

Your role emphasizes clear communication, problem-solving, and teamwork in a fast-paced environment, with ongoing training and performance-based bonuses to reward excellence.