Customer Service Specialist

Nexxaworks; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Job summary

Nexxaworks is seeking a Customer Service Specialist in Birmingham to be the first point of contact for customers, delivering exceptional support and accurate information about products and policies.

Ideal candidates have strong communication skills, a calm demeanor under pressure, and experience with CRM systems. The role offers a competitive salary and opportunities for professional growth in a collaborative environment.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and patience.
• Ability to handle stressful situations calmly and professionally.
• Proficient in using customer service software and CRM systems.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Resolve customer complaints and issues efficiently and effectively to ensure satisfaction.
• Provide detailed information about products, services, and policies.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address complex customer needs.
• Identify and elevate priority issues to the appropriate team when necessary.

Skills

Customer service experience

Excellent communication

CRM software proficiency

Problem-solving

Education

High school diploma or equivalent; college degree preferred

Tools

CRM software

Ticketing systems

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.

Job Description Position Overview We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our valued customers, providing exceptional support and ensuring top-notch service delivery. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels
• Resolve customer complaints and issues efficiently and effectively to ensure satisfaction
• Provide detailed information about products, services, and policies
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to address complex customer needs
• Identify and elevate priority issues to the appropriate team when necessary

Qualifications Requirements

• Proven experience in a customer service or related role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and patience
• Ability to handle stressful situations calmly and professionally
• Proficient in using customer service software and CRM systems
• High school diploma or equivalent; college degree preferred

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience