Customer Service Specialist

Alphabe Insight Inc; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work env.

Hands-on mentorship and skill-building

Exposure to diverse projects

Job summary

Nexxaworks in Birmingham is seeking a dedicated Customer Service Specialist to join our team. You will be the first point of contact for customers, delivering exceptional support and ensuring a positive experience with our products and services.

The ideal candidate has strong communication, problem-solving skills, and a passion for helping others. This role offers opportunities for professional growth within a collaborative and innovative environment.

Qualifications

• High school diploma or equivalent; degrees are a plus.
• Experience in customer service or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and problem-solving.
• Provide accurate information about products, services, and policies.
• Document customer interactions in the CRM system.
• Collaborate with other departments to address complex needs.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service

Communication skills

Problem-solving

multitasking

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine passion for helping others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and effective problem-solving.
• Provide accurate information about products, services, and policies.
• Document customer interactions and transactions thoroughly in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Qualifications

Requirements

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry‑leading clients