Customer Experience Specialist (Growth & Solutions)

Nexxaworks; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Hands-on mentorship and skill-building

Job summary

Nexxaworks in Birmingham, AL is seeking a Customer Service Agent to be the first line of contact for our clients. You will resolve inquiries, address complaints, and provide product or service information to ensure a positive experience.

Join a collaborative, growth-minded team where you will document interactions in the CRM, coordinate with departments, and help craft solutions that keep customers satisfied and coming back.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and basic computer applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address complex customer concerns and provide timely solutions.
• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service.

Skills

Customer service

Communication

Problem-solving

Calm under pressure

CRM proficiency

MS Office

Tools

CRM software

MS Office

Job description

Nexxaworks in Birmingham, AL is seeking a Customer Service Agent to be the first line of contact for our clients. You will resolve inquiries, address complaints, and provide product or service information to ensure a positive experience.

Join a collaborative, growth-minded team where you will document interactions in the CRM, coordinate with departments, and help craft solutions that keep customers satisfied and coming back.