Client Success & Support Specialist

Alphabe Insight Inc; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work env.

Hands-on mentorship and skill-building

Exposure to diverse projects

Job summary

Nexxaworks in Birmingham is seeking a dedicated Customer Service Specialist to join our team. You will be the first point of contact for customers, delivering exceptional support and ensuring a positive experience with our products and services.

The ideal candidate has strong communication, problem-solving skills, and a passion for helping others. This role offers opportunities for professional growth within a collaborative and innovative environment.

Qualifications

• High school diploma or equivalent; degrees are a plus.
• Experience in customer service or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and problem-solving.
• Provide accurate information about products, services, and policies.
• Document customer interactions in the CRM system.
• Collaborate with other departments to address complex needs.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service

Communication skills

Problem-solving

multitasking

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Job description

Nexxaworks in Birmingham is seeking a dedicated Customer Service Specialist to join our team. You will be the first point of contact for customers, delivering exceptional support and ensuring a positive experience with our products and services.

The ideal candidate has strong communication, problem-solving skills, and a passion for helping others. This role offers opportunities for professional growth within a collaborative and innovative environment.