Customer Support Specialist — Growth & Learning

Nexxaworks; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative environment

Ongoing training

Job summary

Nexxaworks in Miami, FL is seeking a dedicated Call Center Representative to join our customer service team. You will handle inbound and outbound calls, address inquiries with empathy, and ensure a positive experience for every customer interaction.

You will document interactions in the CRM, stay updated on products and policies, and follow up to verify issue resolution. The role emphasizes clear communication and professional conduct in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to stay calm and professional under pressure.
• Basic computer proficiency and ability to learn new software quickly.
• Detail-oriented with strong organizational skills.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Respond to inquiries and provide accurate information.
• Resolve complaints and issues to ensure satisfaction.
• Document interactions in the CRM system.
• Follow up with customers to verify resolution.
• Maintain knowledge of products, services, and policies.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Calm under pressure

CRM software

Basic computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Nexxaworks in Miami, FL is seeking a dedicated Call Center Representative to join our customer service team. You will handle inbound and outbound calls, address inquiries with empathy, and ensure a positive experience for every customer interaction.

You will document interactions in the CRM, stay updated on products and policies, and follow up to verify issue resolution. The role emphasizes clear communication and professional conduct in a fast-paced environment.