Customer Service Specialist

Nexxaworks; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Professional growth opportunities

Mentorship and hands-on experience

Job summary

Nexxaworks in Atlanta is seeking a Customer Service Specialist to be the primary point of contact for customers, delivering assistance, resolving issues, and ensuring a positive experience.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others in a collaborative and innovative work environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and patient under pressure.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat
• Respond promptly to customer inquiries and resolve issues efficiently
• Provide product information and assist customers with orders and account management
• Handle customer complaints and escalations with empathy and professionalism
• Maintain accurate records of customer interactions and transactions

Skills

Verbal & written comms

Problem solving

Detail orientation

Calm under pressure

Education

High school diploma or equivalent

College degree preferred

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem‑solving abilities, and a passion for helping others. If you are a people person with a knack for delivering exceptional service, we want to hear from you!

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat
• Respond promptly to customer inquiries and resolve issues efficiently
• Provide product information and assist customers with orders and account management
• Handle customer complaints and escalations with empathy and professionalism
• Maintain accurate records of customer interactions and transactions

Qualifications

• High school diploma or equivalent; college degree preferred
• Proven experience in a customer service role
• Excellent communication skills, both verbal and written
• Strong problem‑solving abilities and attention to detail
• Ability to remain calm and patient under pressure

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry‑leading clients