Customer Service Representative

Nexxaworks; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative culture

Mentorship & hands-on experience

Job summary

Nexxaworks in Atlanta is seeking a Customer Service Representative to be the first point of contact for our clients, handling inquiries via phone, email, and chat with empathy and accuracy.

You will resolve issues, maintain detailed records of interactions, and provide reliable information about our products and policies, contributing to a positive brand image in a fast-paced, collaborative environment that prioritizes mentorship and growth.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills.
• Proven experience in a customer service role or related field.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with patience and professionalism.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Patience under pressure

Education

High school diploma or equivalent

College degree preferred

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring their satisfaction through effective communication and timely resolution of their inquiries and concerns. You will play a critical role in fostering a positive company image by providing exceptional service, addressing customer needs with empathy, and delivering accurate information about our products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.

Qualifications

Requirements

• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills.
• Proven experience in a customer service role or related field.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with patience and professionalism.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry-leading clients