Customer Specialist: Inside Sales & Solutions Champion

Trane Technologies; Westbrook (ME); On-site; USD 69,982,000 - 141,466,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Fertility coverage

Job summary

Trane Technologies is seeking a Customer Specialist to be a trusted advisor, supporting the Supply team across the district. You will process quotes and orders, respond to inquiries, and assist Account Managers and multiple stores while delivering high-quality customer service onsite.

Role emphasizes learning products and programs, meeting sales goals, and contributing to store productivity. Travel to stores may be required, with a 4-day onsite expectation.

Qualifications

• We are looking for a customer-oriented person with a high school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience.
• HVAC sales or related HVAC experience is beneficial.
• A mechanical aptitude and background will be helpful in this role.
• Proven experience in building customer relationships.

Responsibilities

• Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
• Provides priority service to Account Mangers to ensure they can respond to their customer timelier.
• Engages customers immediately with incoming calls or e-mails.
• Maintains higher quote, order, and revenue volumes than CSAs within the store.

Skills

Customer service

Sales experience

Communication

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Trane Technologies is seeking a Customer Specialist to be a trusted advisor, supporting the Supply team across the district. You will process quotes and orders, respond to inquiries, and assist Account Managers and multiple stores while delivering high-quality customer service onsite.

Role emphasizes learning products and programs, meeting sales goals, and contributing to store productivity. Travel to stores may be required, with a 4-day onsite expectation.