Customer Solutions Specialist

CFO Trane U.S. Inc.-CFO; Indianapolis (IN); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance and wellness programs

Family building benefits (fertility/ad

Paid time off (vacation, holidays, etc

401K match and training opportunities

Job summary

Trane Technologies in Indianapolis is seeking a Customer Sales Associate to be the trusted advisor at Trane Supply stores, assisting customers with parts and equipment needs, resolving issues promptly, and delivering high‑quality solutions while consistently meeting sales goals.

You will manage orders and inquiries, stay current on Trane products and promotions, interact with customers in person or by phone, and contribute to a positive, safe work environment with flexibility for occasional

Qualifications

• HS Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with emphasis on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with a high level of accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery – entering quotes and invoices and following through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Relationship building

Problem solving

Education

HS Diploma or GED

Job description

Trane Technologies in Indianapolis is seeking a Customer Sales Associate to be the trusted advisor at Trane Supply stores, assisting customers with parts and equipment needs, resolving issues promptly, and delivering high‑quality solutions while consistently meeting sales goals.

You will manage orders and inquiries, stay current on Trane products and promotions, interact with customers in person or by phone, and contribute to a positive, safe work environment with flexibility for occasional