Customer Specialist in Training: Elevate Car Buying

CarMax; Mobile (AL); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Mobile, AL is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced environment while supporting vehicle sales, appraisals, paperwork, and repair order coordination.

You will develop strong communication, integrity, and teamwork while following CarMax processes to ensure accurate documentation, smooth transactions, and a positive customer journey.

Qualifications

• Strong communication skills and ability to represent CarMax.
• Ability to build lasting customer relationships.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Relationship building

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office

Job description

CarMax in Mobile, AL is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced environment while supporting vehicle sales, appraisals, paperwork, and repair order coordination.

You will develop strong communication, integrity, and teamwork while following CarMax processes to ensure accurate documentation, smooth transactions, and a positive customer journey.