Customer Experience Specialist in Training

CarMax; Tuscaloosa (AL); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax is looking for a Customer Specialist in Training in Tuscaloosa, AL to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced setting, handling vehicle sales, appraisals, paperwork, and repair order coordination.

You’ll support customers with a transparent process, ensuring accuracy and a smooth journey from greeting to service completion. This role emphasizes integrity, teamwork, and customer focus.

Qualifications

• High school diploma or equivalent and a valid driver’s license.
• Strong communication skills and the ability to build relationships.
• Ability to balance customer needs with business goals and follow processes.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for appraisals and communicate findings.
• Manage inventory processes, check-in, scanning, and reconciliation.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and maintain a clean work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Time management

Data transcription

Education

High school diploma

Tools

Microsoft Office

Job description

CarMax is looking for a Customer Specialist in Training in Tuscaloosa, AL to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced setting, handling vehicle sales, appraisals, paperwork, and repair order coordination.

You’ll support customers with a transparent process, ensuring accuracy and a smooth journey from greeting to service completion. This role emphasizes integrity, teamwork, and customer focus.