Customer Experience Specialist (In Training)

CarMax; Montgomery (AL); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax invites energetic individuals to join as Customer Specialist in Training at our Montgomery, AL store. You will learn hands-on how to assist customers through vehicle sales, appraisals, and servicing, while coordinating paperwork and service orders.

You’ll work in a fast-paced environment with focus on honest, transparent processes and teamwork across departments to ensure a seamless car-buying journey.

Qualifications

• Strong communication skills and professional representation of CarMax.
• Ability to build relationships and create win-win outcomes.
• Demonstrated integrity, respect, and teamwork in a fast-paced setting.
• Attention to detail while balancing customer needs with processes.
• Able to multitask and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Able to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Relationship building

Teamwork

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax invites energetic individuals to join as Customer Specialist in Training at our Montgomery, AL store. You will learn hands-on how to assist customers through vehicle sales, appraisals, and servicing, while coordinating paperwork and service orders.

You’ll work in a fast-paced environment with focus on honest, transparent processes and teamwork across departments to ensure a seamless car-buying journey.