Customer Solutions Specialist: Quotes, Orders & Support

Skyworks; Buffalo (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology company is seeking a Customer Solutions Representative located in Buffalo, New York. This role involves assisting the sales team by managing customer inquiries and processes, ensuring order accuracy and ensuring customer satisfaction. Candidates should have at least a high school diploma, strong experience in customer service, and proficiency in Microsoft Office, with a preference for those familiar with CRM systems. This is an opportunity to contribute positively to customer relationships and sales growth.

Qualifications

• At least 2 years of customer service work experience.
• 2 years of experience with Microsoft Office.
• Knowledge of ISO Compliance and ITAR is preferred.

Responsibilities

• Process quotes, check orders for accuracy, and enter them.
• Follow up on sales leads with customers.
• Answer customer calls and emails.

Skills

Customer service experience

Proficiency in Microsoft Office

Strong English communication skills

Education

High school diploma

Associate's degree in a business or technical field

Tools

Salesforce

Job description

A technology company is seeking a Customer Solutions Representative located in Buffalo, New York. This role involves assisting the sales team by managing customer inquiries and processes, ensuring order accuracy and ensuring customer satisfaction. Candidates should have at least a high school diploma, strong experience in customer service, and proficiency in Microsoft Office, with a preference for those familiar with CRM systems. This is an opportunity to contribute positively to customer relationships and sales growth.