Customer Experience Specialist – Inbound Support & Orders

Peripheral Energy, Inc.™; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A growing energy solutions company located in New York is seeking a Customer Service Representative to join their team. The role involves managing customer inquiries through calls, emails, and chat, providing product information, and processing orders. Ideal candidates should have customer service experience or sales background, although training is provided. Key qualifications include a high school diploma and familiarity with corporate phone systems. This position offers an opportunity to grow in a supportive environment.

Qualifications

• Must have a high school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns according to established policies.
• Work closely with the credit department to resolve disputed credit items.

Skills

Customer service experience

Sales experience

Conflict resolution

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

A growing energy solutions company located in New York is seeking a Customer Service Representative to join their team. The role involves managing customer inquiries through calls, emails, and chat, providing product information, and processing orders. Ideal candidates should have customer service experience or sales background, although training is provided. Key qualifications include a high school diploma and familiarity with corporate phone systems. This position offers an opportunity to grow in a supportive environment.