Customer Care & Sales Support Specialist – On-site Buffalo

Automatic Data Processing, Inc.; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company contribution

Job summary

DiVal Safety Equipment in Buffalo, NY is hiring a Customer Care & Sales Support Representative to join a full-time, on-site team. You will serve as primary contact for customers and the sales group, process quotes, orders, returns, and exchanges, and provide updates on deliveries and backorders.

You'll maintain CRM and order systems, develop product knowledge, and coordinate with internal teams to resolve customer needs.

Qualifications

• High school diploma or GED required.
• Experience with CRM systems, Microsoft Office, order entry or sales support preferred.

Responsibilities

• Serve as a primary point of contact for customers and the sales team.
• Process quotes, orders, returns and exchanges.
• Provide updates on backorders, deliveries and customer requests.
• Coordinate with internal teams to resolve customer needs quickly.
• Maintain accurate information in CRM and order systems.
• Develop product knowledge to assist customers.
• Occasionally assist with customer-facing retail coverage and tasks.
• Identify ways to improve the customer experience and workflow.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

DiVal Safety Equipment in Buffalo, NY is hiring a Customer Care & Sales Support Representative to join a full-time, on-site team. You will serve as primary contact for customers and the sales group, process quotes, orders, returns, and exchanges, and provide updates on deliveries and backorders.

You'll maintain CRM and order systems, develop product knowledge, and coordinate with internal teams to resolve customer needs.