Customer Success & Support Specialist

Glyph Technologies; City of Cortland (NY); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Descripción de la vacante

A technology company located in Cortland, NY is seeking a Customer Service Representative to provide top-notch support to clients through effective communication and problem-solving skills. Ideal candidates will have a high school diploma and prior experience in customer service. Responsibilities include handling calls, documenting interactions, and ensuring a positive customer experience. This position offers competitive compensation and opportunities for career growth.

Formación

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsabilidades

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information and provide solutions.
• Document all customer interactions.

Conocimientos

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Understanding of active listening techniques

Educación

High school diploma/GED

Descripción del empleo

A technology company located in Cortland, NY is seeking a Customer Service Representative to provide top-notch support to clients through effective communication and problem-solving skills. Ideal candidates will have a high school diploma and prior experience in customer service. Responsibilities include handling calls, documenting interactions, and ensuring a positive customer experience. This position offers competitive compensation and opportunities for career growth.