Customer Success & Support Specialist

Glyph Technologies; City of Cortland (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A technology company located in Cortland, NY is seeking a Customer Service Representative to provide top-notch support to clients through effective communication and problem-solving skills. Ideal candidates will have a high school diploma and prior experience in customer service. Responsibilities include handling calls, documenting interactions, and ensuring a positive customer experience. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Understanding of active listening techniques

Education

High school diploma/GED

Job description

A technology company located in Cortland, NY is seeking a Customer Service Representative to provide top-notch support to clients through effective communication and problem-solving skills. Ideal candidates will have a high school diploma and prior experience in customer service. Responsibilities include handling calls, documenting interactions, and ensuring a positive customer experience. This position offers competitive compensation and opportunities for career growth.