Customer Solutions Specialist - Order & Support Expert

BradyPLUS; Santa Ana (CA); Sur place; USD 27 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Résumé du poste

Imperial Brady is seeking a Customer Solution Representative to support customer needs, process orders, and resolve issues. You will assist sales reps, manage open orders, and maintain account accuracy while staying informed about product offerings.

The role emphasizes customer-centric service, detail orientation, and collaborative work with the sales team. Strong communication and MS Office/CRM proficiency are needed for success.

Qualifications

• High School diploma or equivalent; some college preferred.
• 1–2 years of customer service experience.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office Suite.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in data handling.
• Proactive with strong problem-solving skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Customer-centric with focus on delivering exceptional service.
• Ability to sit at a desk for long periods and communicate clearly by phone.

Responsabilités

• Provide timely and accurate information on order status and product knowledge.
• Process orders and changes according to department policies.
• Handle orders from Sales Representatives and act as contact for open orders.
• Maintain accounts and review open orders.
• Pull MSDS and copy as required for customers.
• Research customer concerns and follow through to resolution.
• Stay up to date on product offerings.
• Identify correct products for specific challenges.
• Other duties as assigned by supervisor.

Connaissances

Verbal and written communication

Attention to detail

Problem solving

Time management

Independent and collaborative work

Formation

High School diploma or equivalent; some college preferred

Outils

Microsoft Office Suite

CRM software

Description du poste

Imperial Brady is seeking a Customer Solution Representative to support customer needs, process orders, and resolve issues. You will assist sales reps, manage open orders, and maintain account accuracy while staying informed about product offerings.

The role emphasizes customer-centric service, detail orientation, and collaborative work with the sales team. Strong communication and MS Office/CRM proficiency are needed for success.