Customer Solutions & Upsell Specialist

Imperial Brady; Aurora (CO); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Employee Assistance Program

Résumé du poste

Imperial Brady is seeking a Customer Solutions Representative to manage orders, resolve issues, and engage in cross-selling opportunities to enhance customer experience. You will work across channels to understand customer needs and ensure successful fulfillment, with a focus on building long‑term relationships.

The role requires at least 1 year of customer service experience, strong communication, and proficiency with CRM tools. Typical shift is Monday‑Friday, 8:00am‑5:00pm, based in Colorado.

Qualifications

• At least 1 year of Customer Service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in handling data and documentation.
• A proactive nature with strong problem‑solving skills.
• Ability to work independently and collaboratively.
• Customer‑centric with a focus on delivering exceptional service.
• Ability to sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in‑person.

Responsabilités

• Engage with customers via multiple channels to manage orders and resolve issues.
• Ensure timely responses to emails and phone calls.
• Process returns in a timely manner.
• Assist walk‑in customers where applicable.
• Set up eCommerce and manage orders.
• Maintain shared team mailbox and customer addresses.
• Cross‑sell and upsell to complement customer purchases.
• Collaborate with Customer Success and Sales teams for a seamless experience.

Connaissances

Customer service

CRM software

Communication

Attention to detail

Problem solving

Teamwork

Independent worker

Outils

CRM software

Description du poste

Imperial Brady is seeking a Customer Solutions Representative to manage orders, resolve issues, and engage in cross-selling opportunities to enhance customer experience. You will work across channels to understand customer needs and ensure successful fulfillment, with a focus on building long‑term relationships.

The role requires at least 1 year of customer service experience, strong communication, and proficiency with CRM tools. Typical shift is Monday‑Friday, 8:00am‑5:00pm, based in Colorado.