Customer Service Support

Imperial Dade; Meadow Woods (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Imperial Brady in Orlando, FL is seeking a Customer Service Support to join a dynamic team. You will interact with customers, process orders, and provide information about our products and services.

The role offers a Monday–Friday schedule from 8:00 am to 5:00 pm, with opportunities to upsell, improve fill rates, and escalate issues to the customer service manager as needed. The ideal candidate has a high school diploma and at least two years of customer service experience, strong MS Office

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality, an eager attitude to help others.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• Elevate customer information, problems/needs, and requests to the customer service manager when necessary.

Skills

Excellent communication skills

Outgoing personality

Eager to help others

Data entry experience

Education

High school diploma, GED, or equivalent

Tools

MS Office

Job description

Imperial Brady has a Customer Service Support role available in Orlando, FL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, elevate customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others