Customer Success Lead: Growth & Client Relationships

BradyPLUS; Ontario (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible spending accounts

Employee Assistance Program

Job summary

Imperial Brady is seeking a Customer Success Lead to support the Area Customer Success Manager and oversee daily CS activities at a designated site. You will drive customer engagement, identify sales opportunities, and ensure high-level service for core and new customers.

You will guide CS team members, process orders and quotes, review reports, and coordinate with Sales, eCommerce, Procurement, and Finance to deliver a seamless customer experience.

Qualifications

• Minimum 3 years of Customer Service, Sales Support, or Inside Sales experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and CRM tools.
• Detail-oriented with strong data handling.
• Proactive with strong problem-solving ability.
• Able to work independently and collaboratively.

Responsibilities

• Oversee day-to-day operations and provide administrative support to Sales Team and core customers.
• Provide guidance for Customer Success Team Members.
• Order & Quote Processing.
• Review/Prepare reports such as Customer Usage, Margin Reports, Backorder, Open Orders.
• Manage/Create Customer Order Guides.
• Handle Sample Requests.
• Liaison between Sales and Internal Departments.
• Back-Up Support for Customer Success Team Members.
• Assist with training and development of associates to ensure high performance.
• Monitor goals and KPIs to exceed targets.
• Execute customer outreach strategies to enhance engagement and identify issues.
• Collaborate with Area CSM and stakeholders (Sales, eCommerce, Procurement, Finance).
• Other duties as assigned by supervisor.

Skills

Customer service

Sales support

Communication

Problem solving

Organizational skills

Independent & collaborative work

Customer-centric

Desk-bound endurance

Education

High School diploma or equivalent, some college preferred

Tools

Microsoft Office Suite

CRM software

Job description

Imperial Brady is seeking a Customer Success Lead to support the Area Customer Success Manager and oversee daily CS activities at a designated site. You will drive customer engagement, identify sales opportunities, and ensure high-level service for core and new customers.

You will guide CS team members, process orders and quotes, review reports, and coordinate with Sales, eCommerce, Procurement, and Finance to deliver a seamless customer experience.