Customer Solutions Specialist

Brady Companies, LLC; Ontario (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) Retirement plan

Flexible spending accounts

Employee Assistance Programs (EAP)

Paid time off

Job summary

Imperial Brady is hiring a Customer Solution Representative to meet customer needs, process orders, resolve order issues, and assist sales reps. The role emphasizes accuracy, product knowledge, and collaboration with teams to deliver exceptional service.

Ideal candidates have 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office and CRM tools. The position offers a comprehensive benefits package and a supportive work environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–2 years of customer service experience.
• Excellent verbal and written communication reflecting professionalism.

Responsibilities

• Provide timely and accurate information to customer order status and product knowledge requests.
• Process customer orders and changes per department policies.
• Serve as a point of contact for open orders and review account activity.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets as required for customers.
• Research customer concerns and follow through to resolution.
• Stay up to date on product offerings and identify correct products for challenges.

Skills

Communication skills

Microsoft Office

CRM software

Attention to detail

Problem-solving

Organization

Independent work

Customer focus

Phone/computer use

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Imperial Brady is hiring a Customer Solution Representative to meet customer needs, process orders, resolve order issues, and assist sales reps. The role emphasizes accuracy, product knowledge, and collaboration with teams to deliver exceptional service.

Ideal candidates have 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office and CRM tools. The position offers a comprehensive benefits package and a supportive work environment.