On-Site Customer Care & Order Specialist

Imperial Dade; Columbus (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Imperial Brady in Columbus, GA is seeking a Customer Service Representative to interact with customers and sales reps by phone and email, process and verify orders, and enter data into our software system. The role is on-site, Monday–Friday, 8:00 am–5:00 pm, with a focus on accuracy and timely communication.

You will handle order details, clarify requests with Sales Reps, review history for ambiguities, and ensure data integrity while maintaining excellent customer service and product knowledge.

Qualifications

• High school diploma, GED, or equivalent.
• Customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• Data entry experience and excellent communication skills.
• An eager attitude to help others.

Responsibilities

• Answer phones in a polite, professional, and courteous manner.
• Use data entry skills to accurately enter order information into computer.
• Contact Sales Reps to clarify order requests.
• Review previous order history to clarify ambiguity of order requests.
• Verify data by comparing it to source documents.
• Perform quality control and notify appropriate party if an order issue arises.
• Generate Order Acknowledgments.
• Address potential problems in processing.
• Redistribute requests to different departments.
• Develop understanding of Imperial Brady products and commonly used acronyms.
• Meet production and accuracy standards.
• Other duties as assigned.

Skills

Customer service

MS Office

Data entry

Communication

Education

High school diploma or equivalent

Job description

Imperial Brady in Columbus, GA is seeking a Customer Service Representative to interact with customers and sales reps by phone and email, process and verify orders, and enter data into our software system. The role is on-site, Monday–Friday, 8:00 am–5:00 pm, with a focus on accuracy and timely communication.

You will handle order details, clarify requests with Sales Reps, review history for ambiguities, and ensure data integrity while maintaining excellent customer service and product knowledge.