Customer Service Support

Imperial Dade; Franklin (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Imperial Brady in Franklin, MA is hiring for a Customer Service Support role. You will interact with customers, process orders, and provide information in response to inquiries about products and services.

The schedule is Monday–Friday, 8:00am–5:00pm, with an hourly rate of $23.50 per hour. This position emphasizes strong communication and a proactive, friendly attitude to support customers and drive sales.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of customer service experience.
• Proficiency in MS Office and familiarity with other software.
• Minimum 2 years of data entry experience.
• Excellent communication skills are essential.
• An outgoing personality and a helpful attitude are important.

Responsibilities

• Answer customers’ calls promptly, politely, and professionally.
• Interface with customers by telephone, email, or in person.
• Assist in increasing sales and profitability by suggesting products and promotions.
• Help optimize fill rates by providing substitutions for out-of-stock items.
• Escalate customer information and requests to the customer service manager when needed.

Skills

Customer service

MS Office

Data entry

Communication

Outgoing personality

Education

High school diploma or GED

Job description

Imperial Brady has a Customer Service Support role available in Franklin, MA!Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00am until 5:00pm. The hourly rate is $23.50 per hour.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalation customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others