Customer Service

Imperial; Lithia Springs (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Imperial Brady is hiring a Customer Service professional to manage national accounts and serve as the internal point of contact. You will work with pricing, finance, and supply chain teams to update contracts, adjust pricing, and audit compliance, while handling high-volume order entry and delivery issues.

The role requires 3–5 years in account management or related fields, strong time management and multitasking abilities, and the capacity to work independently and in teams.

Qualifications

• Associates' or Bachelor’s degree in business administration, marketing, or relevant work experience.
• Minimum of 3–5 years’ experience in account management, sales, customer service, or related role preferred.
• Excellent time management skills with a problem-solving attitude.
• Strong organizational skills and the ability to multitask and prioritize.

Responsibilities

• Direct national key accounts, coordinating with internal pricing, finance, and supply chain teams on contracts, pricing, and audits.
• Serve as the primary liaison for high-volume order entry and shipments, resolving delivery escalations.
• Analyze data and provide sales reports to accounts, sales leadership, and internal teams.
• Monitor product usage trends and ensure stock levels for high-demand items.
• Demonstrate products and services, highlighting features and value for client engagement.
• Encourage adoption of digital ordering platforms to streamline the ordering process.

Skills

Time management

Problem-solving

Organizational skills

Multitasking

Education

Bachelor’s degree in business administration, marketing, or relevant work experience

Job description

Imperial Brady has a Customer Servicerole available! Join a strong and continuously evolving team helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service role will be responsible for managing high-profile national accounts. You will serve as the internal primary point of contact for the assigned accounts and partner with the outside sales rep. to support the business. The ideal candidate will work well independently and, on a team, while exercising discretion and judgement in communicating with customers, understanding their needs.

You will:

• Direct national key accounts, partnering with internal pricing, finance, and supply chain teams to manage contract updates, pricing adjustments, and audit compliance
• Serve as the primary liaison, orchestrating high-volume order entry, tracking pending shipments, and resolving complex logistics or delivery escalations
• Analyze data and provide sales reports to key accounts, sales leadership, and internal departments
• Monitor product usage trends and collaborate with sales and purchasing to ensure consistent stock levels for high-demand items
• Conduct product and service demonstrations, articulating key features and value propositions to drive client engagement
• Drive customer adoption of digital ordering platforms, streamlining the order process and increasing online channel utilization
• Staying informed about competing products and services through vendor seminars, trainings Etc.

You have:

• Associates' or Bachelor’s degree in business administration, marketing, or relevant work experience
• Minimum of 3-5 years’ experience in account management, sales, customer service, or related role preferred
• Excellent time management skills with a problem-solving attitude
• Strong organizational skills and the ability to multitask and prioritize